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Friday 9th April 2010

HSBC reduces complaints by growing them

Developing a great complaints handling approach can be counter-intuitive. The Foundation is working with HSBC to improve customer satisfaction with complaints handling by encouraging MORE customer complaints and ultimately reducing the total number of problems that customers face.

Category: Foundation news

Dates in our diary

Advisory Board Lunch
Tuesday, 28 September 2010
Justin Webb, presenter of Radio 4's Today programme, will share with us his experiences as a political journalist and the views these have led him to form, including stories and insights from the eight years he spent as the BBC's North America editor
OUR EVENTS