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Thank you for your interest in our Myth of Feedback report
We’ve spoken to 1,500 customers and over 200 business leaders to understand attitudes to feedback surveys – how do customers feel about feedback requests? And crucially, do they really help organisations understand what matters to customers, and help them create a better experience as a result?
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The customer-led growth consultancy
207 King’s Cross Road, London WC1X 9DN
All rights reserved. The Foundation 2026.
Designed by DM Design and Creative.