The Customer-led Growth Company
Helping brands and businesses pioneer on behalf of customers
Customers not CEOs decide whether companies succeed. Yet being customer-led remains elusive.
Our Founding Partner Charlie Dawson has co-authored a new book that uncovers how to become, and stay, customer-led.
"For those who want to turn the prevailing "inside out" view in companies to "outside in" and ensure long term success."
- Paul Polman, co-founder, Imagine, and former CEO, Unilever
What We Do
We immerse our clients in outside-in perspectives across the areas that are crucial to creating customer-led success
Growth Strategy
Proposition Development
Customer Experience
The Foundation Forum
Our next Forum:
Copernicus, Customers and Companies - How to be customer-led
The Foundation Forum and Book Launch, Thursday 24th June, 6.30pm
We'll hear from:
Charlie Dawson - Founding Partner at The Foundation
Seán Meehan - Martin Hilti Professor of Marketing &
Change Management at IMD
Tim Mason - former Deputy CEO at Tesco
Deborah Corless - former Head of CX Strategy at O2
Mikael Sørensen - CEO of Handelsbanken UK
Browse our library of previous Forum write ups
Our Clients
We've worked with HSBC across the Group for more than 10 years, developing market-changing propositions, reinventing customer experiences, and building greater customer-led belief
Contributing to global growth
We worked with Jaguar Land Rover in the UK designing a stretching vision of their future customer experience and business network, and globally improving retention
Challenging accepted practice
We helped Morrisons' new CEO develop business-wide confidence in an honest, valued proposition, find a sense of purpose that’s respected and valued by down-to-earth colleagues, and develop an approach to providing outstanding service
A customer and colleague-led turnaround
We helped Ebay on a crucial growth challenge, reducing the complexity and friction in their sellers’ experience without compromising trust, growing relationship value securely
Simplifying a business relationship
We helped Harvey Nichols rebuild their confidence by finding their place in today’s fashion market in the minds of their customers and colleagues
A customer-led repositioning
We worked with Eurostar to build their position as Europe’s "most loved travel experience", developing propositions and giving them a toolkit to continue themselves
Making a bold ambition real
“The Foundation really helped engage the teams in ways that made sense to them and help them genuinely understand the change that was needed.”
— Phil Popham, former Global CMO, Jaguar Land Rover, now CEO, Lotus Cars
Our People
We are a Team of Border-Crossers
Our team brings together customer and business expertise, and combines creative and analytical skills.
We collaboratively develop answers with our clients, working as facilitators as well as experts.
The Foundation are hiring! We’re looking for positive, collaborative and ambitious candidates at Analyst level. If you're interested please submit a CV to
2nd Floor, 207 King's Cross Road, London WC1X 9DN